Privacy Policy

1. Introduction

Pelpr Ltd (“Pelpr”, “we”, “us”, “our”) is committed to protecting the privacy of all participants on our platform, including job seekers (“Candidates”) and employers (“Clients”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website www.pelpr.io, our platform at app.pelpr.io, or any related apps and services (together, the “Services”).

Pelpr Ltd is registered in the United Kingdom (Company No.15782705) and registered with the Information Commissioner’s Office (ICO). We act as a “data controller” for the personal data we process.

If you do not agree with this policy, please stop using our Services.

2. Personal Data We Collect

We collect the following categories of personal data:

2.1 Data You Provide to Us

• Candidates: Full name, email address, phone number, CV/resume, employment history, education, skills, portfolio links, and any other information you choose to provide.

• Clients: Company name, industry, size, contact details, and job listing information.

• Communications you send us via email, live chat, or the platform.

2.2 Data We Collect Automatically

• IP address, browser type, device type, operating system, pages viewed, time spent, navigation paths.

• Activity and usage events captured via PostHog and Google Analytics for service improvement and performance monitoring.

2.3 Special Category Data

Your CV or profile may contain “special category” data (e.g., ethnicity, health, trade union membership). We do not request this data and advise you to remove it before uploading. If you choose to include it, we process it only with your explicit consent and for the purpose of matching you with opportunities.

3. How We Use Your Data

We process your personal data for the following purposes, under these lawful bases:

4. Marketing Communications

We will only send you marketing emails if you have opted in, or if you are an existing customer under the “soft opt-in” rules in PECR. You can unsubscribe at any time via the link in our emails or by contacting support@pelpr.io.

We use SendGrid to send email communications, and your email address will be processed by them for this purpose.

5. Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. This includes:

• Essential cookies – required for the Services to function.

• Analytics cookies – via PostHog and Google Analytics to understand user behaviour.

• Marketing cookies – for tracking and re-marketing.

Non-essential cookies are only set with your consent, which you can manage via our cookie banner.

For full details, see our Cookie Policy.

6. Sharing Your Data

We share your personal data only when necessary:

• With Clients – If you are a Candidate and apply or are matched to a role.

• With Service Providers – Including:

  • SendGrid – email delivery and marketing

  • Intercom – customer support and live chat

  • PostHog – product analytics

  • Google Analytics – web analytics

• With regulators or legal authorities – when required by law.

• In business transfers – if we sell or merge part/all of our business.

7. International Data Transfers

Some service providers (e.g., SendGrid, Intercom, Google) are based outside the UK/EEA. Where your data is transferred internationally, we ensure it is protected by Standard Contractual Clauses (SCCs) or equivalent safeguards approved by the UK Information Commissioner’s Office.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

You may delete your own account at any time via your profile settings, which will remove your profile and associated personal data from the platform (subject to retention obligations above).

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.

• Request correction or deletion.

• Restrict or object to processing.

• Request data portability.

• Withdraw consent (where processing is based on consent).

• Lodge a complaint with the ICO: www.ico.org.uk

To exercise these rights, contact: support@pelpr.io

10. Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular monitoring. While we take all reasonable measures to protect your data, no system is 100% secure.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect their personal data.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date, and we will notify you of material changes via email or in-app notification.

13. Contact Us

Pelpr Ltd

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK

If you have any questions about this Privacy Policy, please contact us at: support@pelpr.io.